FREQUENTLY ASKED QUESTIONS

RETURNS

"You received my return, why hasn't it been processed yet?"

Unfortunately, we cannot expedite the return process. You will be notified via e-mail once the return has been processed. If you have requested an exchange, a confirmation e-mail and tracking number will be sent to you once it has shipped.

EXCHANGES

"I need to exchange this item, but I must receive it in time for my vacation. What should I do?"

The best solution would be for you to order your replacement item now via expedited shipping so we can ship it out to you right away. Then we can issue an RA for the current item and process your refund once your return has been processed.

SIZING

"How do I know what size I should order?"

Size information is noted on the item page under the sizing tab. If more information is needed please use the size guide (linked on the bottom of every page) to help determine what size is best for you.